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Issue
The 'Door Open' error message displays on the control panel of the product.
Solution
Follow these steps to resolve the issue.
Step one: Close the cartridge door completely
If the cartridge door is not completely closed, the error message displays.
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Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.
NOTE: To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide. -
Check the product control panel to see if the error message still displays.
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If these steps resolved the issue , there is no need to continue troubleshooting.
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If the issue persists , see the next step.
Step two: Check the cartridge door for obstructions
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Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.
NOTE: Bits of paper, packing materials, and tape might prevent the door from closing completely. -
Remove any obstructions.
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Check the product control panel to see if the error message still displays.
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If these steps resolved the issue , there is no need to continue troubleshooting.
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If the issue persists , see the next step.
Step three: Reset the product
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Press the Power button to turn on the product.
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Disconnect the USB cable from the back of the product.
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Disconnect the power cord from the electrical outlet.
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Disconnect the power cord from the product.
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Wait 30 seconds.
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Reconnect the power cord to the electrical outlet.
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Reconnect the power cord to the product.
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Press the Power button to turn on the product.
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Reconnect the USB cable to the product.
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Check the product control panel to see if the error message still displays.
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If these steps resolved the issue , there is no need to continue troubleshooting.
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If the issue persists , see the next step.
Step four: Service the product
If you have completed all the steps listed above and still experience a problem, the door sensor or door sensor activator might be broken or damaged. In that case, service the product.